Privacy Policy
At Lunar Luxe Lounge, we value your privacy and strive to maintain the trust and confidence of our customers/players. This privacy policy ("Privacy Policy") outlines how we collect, use, and protect your personal information.
This Privacy Policy applies to the Lunar Luxe Lounge Platform (https://lunarluxelounge.com/) and all related subdomains, subpages, successor sites, and applications accessible through our website. It governs the collection, use, maintenance, and disclosure of information obtained from users ("Users") of Lunar Luxe Lounge.
1. DATA CONTROLLER
1.1. This Privacy Policy is issued on behalf of Evarc LLC, the entity responsible for processing your data. When we refer to "lunarluxelounge.com," "Lunar Luxe Lounge," "we," "us," or "our" in this Privacy Policy, we are referring to Evarc LLC.
1.2. The data controller responsible for processing data collected through the Lunar Luxe Lounge website is Evarc LLC, located at 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801.
2. TYPES OF INFORMATION WE COLLECT
2.1. We collect two types of information: personal information and anonymous information. Personal information refers to data that directly or indirectly identifies an individual, such as name, address, email, and phone number. Anonymous information does not identify an individual and cannot be used to do so. We may also aggregate personal and anonymous information to create aggregate information, which pertains to groups or categories of customers without identifying specific individuals.
3. HOW WE COLLECT YOUR INFORMATION
3.1. We collect information through various methods, including when you visit our website, register an account, make a purchase, respond to surveys, or interact with our services. You are responsible for providing accurate contact information, including your email address and mobile phone number. By voluntarily providing your phone numbers, you consent to receive communications, including text messages, from Lunar Luxe Lounge.
3.2. We may collect information through telephone calls, video calls, correspondence (email, live chat, mail, text message, social media), and interactions with our website and applications. We use technologies like cookies, pixels, and tags to collect information about your website usage. We may also use analytics tools and third-party service providers to collect information.
4. HOW WE USE COLLECTED INFORMATION
4.1. We use the collected information to operate our website, provide products and services, process payments, personalize user experiences, contact you about our services, send important notices, comply with legal obligations, and offer alternative dispute resolution services. We may also use the information to improve customer service, manage promotions and contests, and offer special offers.
4.2. We share the collected information to third party service providers for customer service, account service, account verification, account management, platform management and other means.
4.3. We may share specific marketing-related information, such as name, age, address, email address, location, and phone number, with third parties. By accepting this Privacy Policy, you acknowledge and agree that you do NOT have any financial entitlements or claims related to the data voluntarily provided by you or collected through voluntary means. We retain full rights to this data, including the option to sell or transfer it in exchange for monetary or other beneficial value to the company. However, we are committed to handling this collected data in accordance with applicable laws and regulations and will take appropriate measures to protect the privacy and security of your information.
5. PERSONAL DATA COLLECTED VIA TECHNOLOGY
5.1. We use technologies like cookies, pixel tags/web beacons, mobile device identifiers, and event tagging to enhance user experiences and collect information. These technologies help us understand user behavior, improve our services, and provide targeted advertising.
6. YOUR RIGHTS OVER YOUR INFORMATION
6.1. You have rights concerning the personal information we hold about you, including the right to access, object, withdraw consent, and request deletion of your data. You also have the right to complain to the relevant data protection supervisory authority. To request deletion of your DATA, please send a certified mailed
7. HOW WE PROTECT YOUR INFORMATION
7.1. We implement physical, electronic, and operational measures to protect the information we collect. We regularly review and update our security measures to ensure the safety of your personal information.
7.2. In the event of any chargebacks or fraudulent activity, you hereby acknowledge and agree that we reserve the unrestricted right to publicly disclose any collected data or personal information related to such incidents. This includes, but is not limited to, sharing such information through public channels or platforms as deemed appropriate by us. By using our services, you expressly consent to the public disclosure of this data or personal information in connection with chargebacks or fraudulent activities, without any limitations or obligations on our part in accordance with applicable laws and regulations.
8. DATA RETENTION
8.1. We retain your information for the duration necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
9. SHARING YOUR INFORMATION
9.1. We may share your information with third parties to provide services on our behalf, comply with legal obligations, enforce our terms and conditions, and perform customer due diligence. We may also use third-party technologies for address auto-complete and facial recognition purposes.
10. OTHER IMPORTANT INFORMATION
10.1. We comply with the Children's Online Privacy Protection Act and do not collect information from individuals under the age of 18.
10.2. California residents have rights under the California Consumer Privacy Act of 2018. Please
10.3. Our website does not respond to "do-not-track" signals from web browsers.
11. CHANGES TO THIS PRIVACY POLICY
11.1. We may update this Privacy Policy to reflect changes in our operations or regulatory requirements. Material changes will be notified, and consent may be obtained where required.
12. DEFINITIONS
12.1. Personal information refers to data that identifies an individual directly or indirectly.
12.2. Anonymous information does not identify an individual.
12.3. Aggregate information pertains to groups or categories of customers without identifying
13. CONTACTING US
13.1. If you have specific questions regarding your personal information or how we use it, please contact our Data Protection Officer through our Player Support Team via live chat or email (playersupport@lunarluxelounge.com), specifying your place of residence and the nature of your question.
13.2. To request deletion of your DATA, please send a certified mailed letter to Evarc LLC at 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801.