Refund Policy

You can request a refund for a digital order of Tokens within 30 days of your purchase, as long as you have not played your Tokens. Return requests for digital products can be submitted by contacting Player Support via the live chat located on the Lunar Luxe Lounge Platform or by emailing

1. Physical Merchandise

Physical Merchandise from our store purchases can be returned if in new condition within 30 days of receiving the shipping. Returned shipping is paid for by the purchaser.

We FORBID returns on physical merchandise that you obtained for free or purchased with a major discount (50% or more).

If you have any issues with an order, or any other questions, please GET IN TOUCH with us via the live chat on our website or email us at